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Light Wave Global

Lightwave: Illuminating Innovation, Powering Reliability

headset Support

Help & FAQ

Navigating Solutions for a Seamless Experience – Your Help, Your Way.

Frequently Asked Questions

Q: What is Lightwave, and what products do you offer?

A: Lightwave is a technology solutions provider offering a diverse range of
products, including TVs, ACs, cash counting machines, power products(UPS),
toners, digital stabilizers, projector screens, electric blowers, CCTV cables,
and networking cables.

Q: How can I learn more about each product category?

A: Explore our website for detailed information on each product category,
including specifications, features, and user guides.

Q: What types of TVs does Lightwave offer?

A: We offer a variety of TVs, including LED, Smart, and 4K Ultra HD TVs,
providing an immersive viewing experience with advanced features.

Q: How do I set up and install a Lightwave TV?

A: Installation is straightforward. Please refer to the user manual provided with
your TV for step-by-step instructions

Q: What types of ACs are available from Lightwave?

A: Our AC lineup includes split ACs with various cooling capacities to suit
different room sizes.

Q: Do you provide installation services for Lightwave ACs?

A: While we don’t offer installation services, our ACs come with installation
manuals to guide you through the process. You can also consult with a local
authorised partner.

Q: What features does Lightwave’s cash counting machine offer?

A: Our cash counting machines provide accurate counting, counterfeit detection,
and user-friendly operation. Check the product specifications for detailed
features.

Q: What currency can the Lightwave cash counting machine detect?

A: Our models 701 and 901 can detect the below currencies:

  • AED
  • USD
  • EUR
  • XOF
  • XAF
  • CAF
  • IQD
  • IRR
  • LBP
  • KES
  • CDF
  • MZN
  • TZS
  • UGX
  • KWD
  • OMR
  • YER
  • LYD
  • RWF
  • SOS
  • GHS
Q: How do I choose the right UPS for my needs?

A: Consider the power requirements of your devices. Our UPS units come in
various capacities to accommodate different setups.

Q: Is professional installation required for Lightwave UPS?

A: While installation is user-friendly, professional installation is recommended for
optimal performance.

Q: Are Lightwave toners compatible with my printer model?

A: Our toners are designed to be compatible with a wide range of printer models.
Refer to our website or contact support for compatibility information.

Q: Where can I purchase Lightwave toner cartridges?

A: You can conveniently order toner cartridges through our authorized
distributors or reach out to us directly for immediate support.

Q: What devices are suitable for use with Lightwave digital stabilizers?

A: Our digital stabilizers are designed to protect various electronic devices,
including TVs, computers, and home entertainment systems.

Q: Do your stabilizers offer surge protection?

A: Yes, our digital stabilizers come equipped with surge protection to safeguard
your connected devices.

Q: What types of projector screens does Lightwave offer?

A: We offer a range of projector screens, including motorized, fixed frame, and
portable options, catering to different projection needs.

Q: How do I clean and maintain a Lightwave projector screen?

A: Generally, use a soft, dry cloth for routine cleaning.

Q: What applications are suitable for Lightwave electric blowers?
A: Our electric blowers are versatile and can be used for tasks such as cleaning dust from electronics, drying surfaces, and more.
Q: What types of cables does Lightwave offer for CCTV and networking
applications?

A: We provide high-quality CCTV cables and networking cables suitable for
various installations.

Q: Can I purchase cables in custom lengths?

A: Currently, our cables are available in standard lengths of 305m. For custom
requirements, please contact our sales team.

Q: Where can I purchase Lightwave products?

A: Our products are available for purchase on our website and through
authorized distributors. Visit our ‘Where to Buy’ section for more information.

Q: How can I contact customer support for assistance?

A: For any inquiries or assistance, please reach out to our customer support
team through our website or locally from where you have purchased.

Below are main points to consider for FAQs 
1. Product Information
2. Technical Specifications
3. Troubleshooting
4. Warranty and Returns
5. Pricing and Ordering

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